Refund policy
RETURN AND REFUND POLICY
Last updated: September 2026
At LECH & CO, we want you to be satisfied with your purchase. This policy explains our voluntary return policy as well as your statutory consumer rights.
Nothing in this policy limits any rights you may have under applicable consumer protection law.
1. 30-DAY RETURN POLICY
In addition to any statutory rights you may have, LECH & CO offers a voluntary 30-day return period.
You may request a return within 30 days after receiving your order.
To qualify under our voluntary 30-day return policy, the product must:
- be unused and in the same condition in which you received it;
- be in its original packaging;
- include all original seals, protective packaging and accessories, where applicable; and
- be accompanied by proof of purchase.
For hygiene and health protection reasons, cosmetic and personal care products that were supplied sealed and have been unsealed after delivery may not qualify for return where the applicable legal requirements for such an exclusion are met.
This voluntary 30-day return policy does not restrict any mandatory statutory rights.
2. HOW TO REQUEST A RETURN
Before sending any product back, please contact us at:
info@lechandco.com
Please include:
- your order number;
- the product you wish to return;
- the reason for your return, where applicable; and
- photographs if the product arrived damaged, defective or incorrect.
If your return is accepted, we will provide you with instructions on how and where the product must be returned.
Please do not send products to our business address or to any other address without receiving return instructions from us first.
Products returned without first contacting us may not be processed correctly.
3. RETURN SHIPPING COSTS
For returns made under our voluntary 30-day return policy, the customer may be responsible for the cost of returning the product unless we inform you otherwise.
For statutory withdrawals, defective products, incorrect products or other situations covered by mandatory consumer law, return costs will be handled in accordance with applicable law.
Any applicable return instructions and costs will be communicated before the return is sent.
4. EU / EEA STATUTORY RIGHT OF WITHDRAWAL
If you are a consumer and applicable European consumer law grants you a statutory right of withdrawal, you generally have 14 days to withdraw from a distance contract without giving a reason.
The withdrawal period generally begins when you, or a third party designated by you other than the carrier, acquires physical possession of the goods, subject to the rules applicable to your particular order.
To exercise your right of withdrawal, you must inform us of your decision by an unequivocal statement before the withdrawal period expires.
You can contact us at:
info@lechandco.com
After exercising the right of withdrawal, the goods must be returned within the period required by applicable law.
Your statutory rights apply independently of our voluntary 30-day return policy.
5. HYGIENE AND COSMETIC PRODUCTS
Due to the nature of the products sold by LECH & CO, special rules may apply to certain sealed cosmetic and personal care products.
Where permitted by applicable law, the statutory right of withdrawal may not apply to sealed goods that are not suitable for return due to health protection or hygiene reasons if the seal has been removed after delivery.
This means that an unopened and otherwise eligible cosmetic product may potentially be returned, while a sealed cosmetic or personal care product may become non-returnable after its protective seal has been removed where the statutory requirements for the hygiene exception are satisfied.
This exception does not affect your rights if a product is defective, damaged, incorrect or otherwise does not conform to the contract.
6. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS
Please inspect your order after delivery.
If you receive a product that is damaged, defective, incorrect or otherwise does not conform to your order, please contact us as soon as reasonably possible at:
lechandco@outlook.com
Please provide your order number and a description of the issue. We may ask you to provide photographs where reasonably necessary to investigate the problem.
We will assess the issue and provide an appropriate remedy in accordance with applicable law.
Your statutory rights relating to defective or non-conforming goods remain unaffected.
7. NON-RETURNABLE PRODUCTS
Products may not qualify for return under our voluntary return policy if they:
- have been used;
- have been materially damaged after delivery by the customer;
- are missing original packaging or components where these are reasonably required for the return;
- were supplied sealed for health protection or hygiene reasons and have been unsealed after delivery, where the applicable legal requirements are satisfied; or
- are otherwise excluded from return under applicable law.
A product will not be treated as non-returnable merely because it is a beauty or cosmetic product.
Statutory rights concerning defective, damaged, incorrect or non-conforming products remain unaffected.
8. EXCHANGES
We do not guarantee direct product exchanges.
Where appropriate, the simplest procedure may be to return the eligible product and place a new order for the desired product.
Please contact us before returning a product so that we can provide the appropriate instructions.
9. REFUNDS
Once an eligible return has been received and processed, we will notify you about the status of your refund.
Approved refunds will be issued to the original payment method unless otherwise required or agreed in accordance with applicable law.
The time required for the refund to appear in your account may depend on your bank, card issuer or payment provider.
For statutory withdrawals, refunds will be processed within the time limits required by applicable law.
We may be entitled to withhold reimbursement until we have received the returned goods or you have supplied evidence of having sent them back, where permitted by applicable law.
10. ORIGINAL DELIVERY COSTS
Where a consumer validly exercises a statutory right of withdrawal, eligible standard delivery costs will be refunded where required by applicable law.
If you selected a more expensive delivery method than the least expensive standard delivery method offered by us, additional delivery costs may not be refundable to the extent permitted by applicable law.
This provision does not apply in the same way to returns made solely under our voluntary 30-day return policy.
11. REFUSED OR UNCLAIMED DELIVERIES
If an order is refused, not collected or returned because of incorrect or incomplete delivery information, please contact us.
Any refund, reshipment or associated costs will be assessed according to the circumstances and applicable law.
This does not restrict mandatory consumer rights.
12. CONTACT
For returns, refunds, damaged products or questions about this policy, please contact:
LECH & CO
Email:
info@lechandco.com