Shipping policy
SHIPPING POLICY
Last updated: September 2026
Thank you for shopping with LECH & CO. This Shipping Policy explains how orders are processed, shipped and delivered.
1. ORDER PROCESSING
Orders placed through LECH & CO are processed and fulfilled by our fulfillment partners.
Before an order is shipped, it may require processing and fulfillment time. Processing time is separate from the estimated shipping time shown during checkout.
Orders are processed on business days. Weekends and public holidays may affect processing and delivery times.
2. SHIPPING DESTINATIONS
LECH & CO ships to the countries and regions that are available for selection during checkout.
If a country or region is not available during checkout, we currently do not offer delivery to that destination.
Available shipping destinations may change from time to time.
3. SHIPPING METHODS AND COSTS
Available shipping methods, estimated delivery times and shipping costs are displayed during checkout based on the customer's delivery address and order.
The customer will be able to review the applicable shipping charge before completing the purchase.
Where free shipping is offered, any applicable conditions will be displayed during checkout.
4. ESTIMATED DELIVERY TIMES
Estimated delivery times are displayed during checkout where available.
Please note that delivery estimates may consist of order processing and fulfillment time in addition to carrier transit time.
Delivery times are estimates and may be affected by circumstances outside our reasonable control, including carrier delays, customs processing, public holidays, severe weather, high order volumes or other transportation disruptions.
5. ORDER TRACKING
Where tracking is available, customers will receive tracking information after the order has been shipped.
Please note that tracking information may take some time to become active after the shipping confirmation has been issued.
6. INTERNATIONAL SHIPPING
International orders may be subject to customs procedures and local import regulations in the destination country.
For destinations outside the European Union, local import VAT, customs duties, handling fees or other charges may apply.
Unless these charges are expressly collected during checkout, they are not included in the product price or shipping charge and may be payable by the recipient.
7. NORWAY AND SWITZERLAND
LECH & CO currently offers dropshipping delivery to customers in Norway and Switzerland where these destinations are available during checkout.
Orders shipped to Norway and Switzerland may be subject to local import taxes, customs duties and/or other charges.
Where such charges are not collected during checkout, they are the responsibility of the recipient and may be collected by the relevant authorities or delivery provider.
Customs processing may also affect the estimated delivery time.
8. DELIVERY ADDRESS
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Please carefully review your shipping information before completing your purchase.
If you notice an error in your delivery address, contact us as soon as possible at:
info@lechandco.com
We will try to assist where possible, but changes may not be possible once an order has entered fulfillment or has been shipped.
9. DELAYED ORDERS
If your order has not arrived within the expected delivery period, please first review the tracking information provided with your order.
If you require assistance, contact us at:
info@lechandco.com
Please include your order number so that we can investigate the shipment.
10. LOST, DAMAGED OR INCORRECT ORDERS
If an order arrives damaged, contains an incorrect product, or appears to have been lost during delivery, please contact us as soon as reasonably possible at:
info@lechandco.com
Please provide your order number and a description of the issue. We may request photographs or other information where reasonably necessary to investigate the matter.
Your statutory consumer rights remain unaffected.
11. RETURNS
Shipping and delivery are separate from our return and withdrawal procedures.
For information about returns, refunds, damaged products and the statutory right of withdrawal where applicable, please refer to our Return and Refund Policy.
12. CONTACT
If you have questions regarding shipping or delivery, please contact:
LECH & CO
Email: info@lechandco.com